Company Tata Communications
Experience 0-2 Years
Job Role: Telepresence L1 Helpdesk Engineer
Job Summary :
The candidate should possess Diploma or college degree in Electronics /Telecommunication/ IT from any recognized university.
Knowedge of CCVP Topics / CRM / NMS will be an Added Advantage.
CCNA certification will be added advantage.
Should have effective English Communication Skills – Written & Verbal.
Should have strong customer focus.
Should have the willingness to work in Pune & in 24 x 7 shifts.
The Telepresence L1 Helpdesk Engineer will answer customer queries/trouble/status calls and communicate status
Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets
Responding to customer queries and providing basic support for video conference call establishment
Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance
Identify, manage and resolve all incidents; escalate to other teams, keep ownership
Support to customer on specific products, softwares, hardware at customer end used for telepresence.