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Tata Communications Hiring Freshers @ Pune

Company        Tata Communications

Website          www.tatacommunications.com

Eligibility        B.E/B.Tech/MBA

Experience     0-2 Years

Location         Pune

Tata Communications

Job Role: Telepresence L1 Helpdesk Engineer

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Job Summary :

Candidate Profile:

The candidate should possess Diploma or college degree in Electronics /Telecommunication/ IT from any recognized university.

Knowedge of CCVP Topics / CRM / NMS will be an Added Advantage.

CCNA certification will be added advantage.

Should have effective English Communication Skills – Written & Verbal.

Should have strong customer focus.

Should have the willingness to work in Pune & in 24 x 7 shifts.

Job Description:

The Telepresence L1 Helpdesk Engineer will answer customer queries/trouble/status calls and communicate status

Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets

Responding to customer queries and providing basic support for video conference call establishment

Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance

Identify, manage and resolve all incidents; escalate to other teams, keep ownership

Support to customer on specific products, softwares, hardware at customer end used for telepresence.

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